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Our Customer's Frequently Asked Questions

We're here to help!
If your question isn’t listed below, don’t worry just send us a quick email, text, or give us a call. We’ll do our very best to get back to you with the answers you need!

What are your starting prices for alterations?

At Pink Alterations, we believe in fair and honest pricing that reflects the time and craftsmanship of our talented seamstresses. Because every garment is unique, we kindly ask that items be brought in for an in-person evaluation. This allows us to accurately assess the material, construction, and scope of work involved, so we can provide a clear and fair quote tailored to your specific needs.

For this reason, we’re unable to provide pricing over the phone or by email, we want to avoid misquoting/overcharging and ensure you receive the most accurate information possible. Our goal is to offer high-quality work at reasonable and transparent prices, and we appreciate your understanding.

How long does it usually take to complete an alteration?

Turnaround times can vary depending on the item and how many pieces you bring in. Most standard alterations are completed within 4 days to 1 week. For wedding dresses, tuxedos, or curtain gowns which often require multiple fittings more time may be needed. That said, we always strive to complete your items well in advance of any special occasion.

How will I know when my item is ready for pickup?

 When you drop off your clothing, we’ll take down your name and phone number. As soon as your order is ready, we’ll send you a friendly text letting you know it’s ready for pickup.

Do you offer express services or rush orders?

Yes, we do and we’re happy to offer express services at no additional cost. We believe everyone deserves to look and feel their best, without the stress of added rush fees.

What types of payment do you accept?

We accept debit and credit card payments through Square. We also gladly accept cash plus, when you pay in cash, we don’t charge sales tax, which helps us keep your total cost as low as possible.

How much does a custom project typically cost?

 Since custom projects can vary widely, we offer a free one-on-one consultation to understand your needs. During the appointment, we’ll discuss your vision, whether you’ll be providing materials or we’ll be sourcing them, and your desired timeline. Once we have all the details, we’ll provide a fair and transparent price quote before moving forward.

What’s the best way to get in touch with you quickly?

The fastest way to reach us is by email or text. Our lead seamstress, Maria, primarily speaks Spanish, so written communication allows her time to translate and respond with care. That said, we do our best to reply to all messages within a few hours and we’re happy to schedule a call back if needed.

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